Offering emergency services such as lift repairs or responses for ‘trap-ins’ means staffing the phones 24 hours a day. This can be a costly but necessary challenge for your business….
Help Desk Support, Fault Logging and Escalation, Help Line, Technical Support
CommLink can provide invaluable helpdesk support to your organisation, acting as a simple extension to your existing team or providing a dedicated customer helpdesk. CommLink’s friendly Helpdesk team provide customer support over the phone and via email 24/7 365 days a year. Whether you need help to handle a new product launch or you need support to eradicate first line faults, we have a helpdesk solution that will ease the pressure on your business.
Our helpdesk solutions provide your customers with detailed, knowledgeable and professional help and support for your products and services. These can include:
- First line support.
- In-depth product knowledge and or area knowledge.
- Sales conversion – whether the product itself, after-sales or product upgrades.
- Increased service levels.
- Mobile Solutions/Telecoms