Offering emergency services such as lift repairs or responses for ‘trap-ins’ means staffing the phones 24 hours a day. This can be a costly but necessary challenge for your business….
Thanks to round-the-clock communications, more and more businesses have the ability to operate on a 24/7 basis.
As such, they need to be available 24 hours a day for customers, clients or suppliers. With CommLink’s 24/7 Out of Hours service you can confidently provide an out-of-hours service whether through voice, text or email. Our UK based Call Centre provides 24/7/365 out of hours call handling, offering your company the flexibility to do business day and night.
At CommLink, we deliver a true 24 hour service, providing 24 hour message taking, 24 hour emergency call out, 24 hour order taking and everything else in between! If your business needs to operate outside normal office hours, then let us handle your out of hour’s calls. If your business survives on reaching service level agreements and emergency call outs, then our 24 hour emergency helpline can help to achieve this for you.
Our 24 hour emergency helpline answering service gives you:
- A first-class call answering service and call management solution, 24 hours a day, 7 days a week, 365 days a year, which won’t impact your current staff
- Enhanced efficiency through professional out of hours call handling
- No missed calls
- Exceptional client satisfaction levels.
- Calls answered in your company name by professional and well trained agents
- We can connect the caller to the person on duty at the time
- If you just want voicemail for out of hours, messages can be sent to you by e-mail.
- We can access your diary, your repairs management system or capture data via forms
- We can dispatch engineers and track acceptance of jobs
…all this for a fraction of the cost of employing more staff. Interested? Call us on 0800 138 8500 or email us at firstname.lastname@example.org
CommLink’s out of hours service perfectly complements a wide range of industry sectors who rely on being permanently available to their customers or clients –