Offering emergency services such as lift repairs or responses for ‘trap-ins’ means staffing the phones 24 hours a day. This can be a costly but necessary challenge for your business….
Continuing your business in the event of a disaster…..
We all like to think that disasters happen to someone else and that we don’t need to plan ahead. But what would you do if your customer service team couldn’t get into your business premises due bad weather or the Police closing the road; if power to your office was cut; there was a fire or the telephone lines went down? A disaster on this scale would significantly affect your company’s ability to operate and could even result in you losing business. All organisations should have a Disaster Recovery contingency plan, maintaining the ability to service your customers is essential in today’s modern workplace.
The easiest way to achieve this and to make sure your organisation is prepared against any major event, is to set up CommLink’s robust Disaster Recovery Service. As a 24/7/365 operation, CommLink is able to fulfill your disaster recovery plan, quickly enabling all of your calls to be diverted to us in the event of any catastrophe. This ensures that all of your telephone lines remain open and that your customers receive the same high level of service they always receive. Your customers won’t notice any difference and your business will be able to continue to operate normally until you are able to return to normal working.
Our operators are able to take detailed messages, put enquiries directly through to your team’s mobile phones, home numbers or even send you text messages or emails. We will happily handle any customer enquiries you want until you and your business is fully comfortable and ready to start taking inbound calls again. Whatever your requirements, CommLink will have the disaster recovery service package that will suit your needs. If we don’t, we will design a solution around your requirements.
Key Solution Benefits
- Reduce capital expenditure
- Fully flexible and customisable
- Rapid recovery process
- 24/7/365 support for multiple sites
Get the Service Free through Business Interruption Insurance
If you have business interruption insurance, our fees (from the point of activation) could be covered by your insurance. You will need to check the exact nature of your cover to confirm this.
If you are interested in discussing your Disaster Recovery requirements further, or would like some more information, please contact us on 0800 138 8500.