24/7 contact for tenants – is this a challenge for your Business?

If your business needs to operate overnight, then let us handle your out of hour’s calls and let you and your workforce get a good night’s rest!

At CommLink, we pride ourselves on being an excellent 24-hour call centre, based in the UK. We understand that providing a 24/7 response service to tenants can be a challenge for some businesses and often means that staff have to be ‘on-call’, creating additional costs for the business and a huge disruption to personal lives. CommLink has developed a service to take and manage calls for Lettings and Property agents, answering phones through the night, diagnosing emergencies, dispatching tradesmen, all of which will mirror the excellent service you provide during the day.

When you turn off the phones at 5pm, you can rest assure that we will take care of your tenants. And in the morning, we will send you a report so you arrive back in the office fully briefed….

CommLink’s 24 hour call-out services provide a robust and cost effective way of handling your out of hours needs

Offering emergency services, such as repairs, means staffing the phones 24 hours a day, every day. This can be a costly but necessary challenge for letting agencies, satisfying your tenant’s diverse needs and outperforming your competitors. With years of experience in delivering a range of call-out solutions, we can confidently guarantee that we are able to help your business with out of hours call handling, providing a call-out solution to match your requirements.

The Service 

The Out of Hours Call Handling is tailored to meet the specific needs of your business and your services. CommLink has an exceptionally well-trained team of agents who are proficient in dealing with emergency call-outs for a wide range of organisations, particularly within the property and lettings sector. We are able to take calls at any time, up to 24 hours a day, providing a rapid response for your tenants, ensuring great customer service. We are able to integrate with your job/repairs management systems, if you have them, and send out tradesmen regardless of the time of day/night. We assess all calls according to your own criteria, determining emergencies from non-priorities and dispatching tradesmen to where they are urgently required. Our agents are able to manage call-outs from receipt of calls to completion and capture all data required in either your own in-house system or a solution provided by us.

Your calls are answered professionally and efficiently and we are able to invoke any escalation required, in accordance with your specified criteria.

Benefits to you and your business

We can help your organisation manage emergencies as they occur and add value for your tenants at a fraction of the cost. CommLink’s Out of Hours services can provide you with reliable customer service levels that will set you apart from your competitors. Our trained agents are able to streamline your call out process providing an efficient response to your emergency calls.